A Message From Our President

Let me begin by saying thank you for your continued business and loyalty and for giving James A. Wheat and Sons the opportunity to serve you and your home.

That being said, James A. Wheat and Sons is proud to have just reached our 40th year, and we would like to apologize for the last two of those forty.  We feel we have not lived up to the reputation we earned over the last 40 years of service.

With the good and the growth also come growing pains. The greatest obstacle we have most recently faced was outgrowing our service software system.   We had several software systems that worked together as best they could. As we grew, the software was unable to handle the capacity.

Having a server system, office computers and forty service men with laptops or tablets, our systems just could not keep up.  We made a large investment in a system that “did it all”.   It was the bigger and better version of our existing software.

The conversion has been far from a walk in the park.   It took over six months for us to simply run a credit card properly through the technician’s laptops! As I am sure many of you have experienced this.

It took months to reconcile accounting books that were behind due to the conversion and/or catching and mending errors caused by either a system error, set up error or human error. Bottom line, James A. Wheat & Sons focus went from providing our valued customers to simply processing “paperwork” in order to keep up for our customers.

The entire focus of our management team was being directed internally instead of externally on you our customers. I do not feel we had a choice, we were up against a wall and you can not run a business without processing the work.   The change had to occur. We had to get the system up and running in order to move forward.  In fact, we have yet to reach the mountaintop, but I can at least we can see a light at the end of the tunnel.

Our management team is doing everything in their power to juggle focusing on the highest level of customer service as well as managing the behind the scenes and reaching that proverbial mountaintop.

We are focusing on our technicians to ensure they are properly trained to provide the best technical service available, as well as being customer service oriented. We know that when we have the best-trained technicians and we are providing you with the best customer service, we excel greatly at acquiring and maintaining happy customers. We have done it for 40 years and we pledge to continue to re-earn your trust and our reputation and to improve every day.

Technician manpower has been a more recent issue, as well. On top of our technical issues, we had several of our top technicians retire or move on to the booming commercial industry this year.    Hiring, training and keeping the best techs has been by far the toughest task we have had to endure and more so now in these last two years than ever.    It is no secret that the younger generations avoid the “trades”.   The entire trade industry is shorthanded and will be over the next decade.    This has created a problem in performing our Eagle Inspections.    We do not want to book our entire fall and spring with pre-paid Eagle inspections and have no room to add emergency calls to an already booked schedule or run our valued techs into the ground with days running into nights and weeks always running into weekends.   We need to be able to serve you when you have trouble.  We need to do that without rescheduling Eagle your Inspections.    We can’t just hire anyone to come into your home.  They must be trained.   They must know plumbing, or HVAC, or gas fireplaces and I must know they will take care of you the customer and your home with the same level of respect that I, or my brother, or my parents in the past would have. We are working on inventive ways to address this problem. We are constantly in search of the best options to offer several ways to satisfy our customers’ needs in the near future.

Open minded and willing to listen.   When we perform well, or you feel dissatisfied with an experience, the feedback is greatly appreciated as it will help us to improve. The positive reviews and feedback help to motivate our staff to continue to provide that world-class service. When we make mistakes, we need to know. Please do not assume we even know we made a mistake.   Call and let us know you were not happy about something. We will do everything in our power to make it right or try to prevent it from happening again.

Thank you for sticking with us through the hard times and the good.    We know that we earned your trust and that the past is the past.  We know that our service is only as good as the current service we are providing.    We are looking to make sure that you are our number one concern and that moving forward Wheat will live up to its name and reputation again.

 

Thank you.

 

Michael M. Wheat

President

mwheat@wheatandsons.com

Any Service Repair $50 off
expires 10/31/2021
Purchase and Installation of Water Heater $100 off
expires 10/31/2021
Any Water Service or Main Sewer Replacement $300 off
expires 10/31/2021
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What To Expect

Discover the Difference

Satisfaction Guaranteed

We stand behind every job we perform, because that’s what it means to be family. Your complete satisfaction is our guarantee.

Upfront
Pricing

You’ll never be stuck with an unexpected bill when your services are complete. We offer upfront, no-surprise pricing, so you can rest assured you’re only paying for the high-quality work you receive.

Trained
Technicians

Our secret to offering the best service in the business is simple. We hire quality people and continually train them to provide the best customer experience possible. We train weekly on service, equipment, diagnosis, and more. You can rest assured that our technicians will bring the industry expertise necessary to exceed your expectations.

Extended
Warranties

We work continuously to keep up with recalls, extended warranties, and notices regarding all plumbing, heating, and AC equipment that we may come in contact with in your home.

Commitment
to Community

We believe that as we grow, so should our community—that’s why we look for every opportunity possible to give back.

Easy
Financing

We understand the financial strain that often accompanies new system installation, home remodeling, or unexpected service calls. That’s why we offer easy financing to keep your household budget intact.

Satisfaction Guaranteed

We stand behind every job we perform, because that’s what it means to be family. Your complete satisfaction is our guarantee.

Upfront
Pricing

You’ll never be stuck with an unexpected bill when your services are complete. We offer upfront, no-surprise pricing, so you can rest assured you’re only paying for the high-quality work you receive.

Trained
Technicians

Our secret to offering the best service in the business is simple. We hire quality people and continually train them to provide the best customer experience possible. We train weekly on service, equipment, diagnosis, and more. You can rest assured that our technicians will bring the industry expertise necessary to exceed your expectations.

Extended
Warranties

We work continuously to keep up with recalls, extended warranties, and notices regarding all plumbing, heating, and AC equipment that we may come in contact with in your home.

Commitment to Community

We believe that as we grow, so should our community—that’s why we look for every opportunity possible to give back.

Easy
Financing

We understand the financial strain that often accompanies new system installation, home remodeling, or unexpected service calls. That’s why we offer easy financing to keep your household budget intact.

Don’t take our word for it

See What Your Neighbors Are Saying

Thank you for sending such great individuals, Matt and John, to our home today. It was initially scheduled to be just a service call to diagnose our plumbing problems, but it turned out that they could easily correct our problem.I want to tell you that these two young men were the ultimate prof...

Gloria M.

Dear Mr. Wheat:We would like to take a moment to thank you sincerely for helping us with our water leak problem. We had no idea of the magnitude or scope of such an undertaking. All of your service men were excellent and highly professional. They were courteous, considerate and informative ever...

Lloyd & Carole W.

This is a much belated thank you. The job that your service men did installing the fireplace units in our house was extraordinary. Our house is nearing a hundred years old and the interior fireplaces are huge solid brick columns extending to the foundation. Getting gas pipes up from the basemen...

John T.

I wanted to write a brief note thanking you for the work you did on our front sewer line. In particular, I wanted to remind you how good your three employees are (Adam, Bill, and Desmond). All were courteous, neat, punctual, pleasant, and extremely hard workers during the week they spent at our...

David J. S.

Thank you for the generous in-kind donation of Delta faucets and shower bathtub valves, valued at $1,500.00. This donation will help Rebuilding Together continue its work to keep families in need at home in safety and independence.The course of one’s life can change in the blink of an eye. Fo...

Susan H.

I recently contracted with your company to complete repairs to a damaged air return and install new heating ducts in my basement room. Please know that your staff completed the work in a professional manner and in the timeframe promised and I am writing to express my thanks for a job well done!...

Joe C.

First off, I wish to express our satisfaction with service performing on our air conditioning unit yesterday by your service technician, Cliff. My husband was impressed by the work that was done efficiently, quickly, and at a reasonable cost. My husband contacted your company yesterday morning....

Jan M.

I have been impressed with your company and its people from the day your sales person walked in here, through all service personnel, and now.By the way, this is a fantastic system. Our energy costs are much lower than before, the airflow is practically unnoticeable, the air temp inside is even,...

Mau V.

Tom, our service tech, was incredibly helpful and pleasant. Not only did he fix our much-missed kitchen faucet, but he was also kind to the family, including the energetic family dogs who played at his feet. There’s a reason we have a service contract with you!

Susan R.

I am thrilled to have found James A James A. Wheat & Sons! There is nothing better than a complete feeling of trust when I need someone’s help and expertise.

Terri J.

Technician was prompt, polite, and obviously knew his business. He thoroughly checked our fireplace insert, and made a check for CO in the room. His work reassured us that the insert and its inlet-outlet system had not suffered earthquake damage. That’s just what we needed to know.

David L.

Our technician, Tom, was outstanding. He was thorough, thoughtful, explained the work to be done, the cost, options, and seemed to take the minimum amount of time to complete the work. The technician’s helper, who came along with Tom, was also a great asset. It was a wonderful experience for ...

James G. R.

Dear Mike,I am writing to say thank you for the great service today. Tim Whistler came to install my gas oven and range. There were a couple of challenges along the way, beginning with the way the gas line had been routed up through my floor . Another challenge was the fact that I have propane,...

Patricia R.

I wanted to make a special note about how professional Mr. Carey was when he visited our home to conduct the estimate. In the last couple of weeks we have spent hundreds of dollars and met with multiple HVAC companies to fix our air conditioner, and we haven’t been impressed with any of them....

Nick H.

Danilo and Ken were here on June 16 to do my AC check. They were extremely thorough at the time and even made sure that my hose connections were nice and secure. today one of my units was not cooling (it may have been that a circuit breaker tripped—I thought I had checked but perhaps I didn...

Susan W.